Last Updated February 7, 2024
This page outlines the legal information pertinent when you visit our site or purchase our products and/or services. These terms are applicable when you acquire any of our digital products or services:
Welcome to Astra Marketing LLC, headquartered at 8206 Louisiana Blvd STA A2319, Albuquerque, NM 87113 (“Service Provider,” “Provider,” “Astra Marketing,” “we,” “us”). Our email address is email@example.com.
At Astra Marketing LLC, we operate a comprehensive digital marketing service. Our website lists the array of digital products and services we offer, tailored specifically for businesses seeking to enhance their online presence.
The Astra Marketing LLC Digital Products and Services Terms and Conditions are applicable to all sales of our digital products and services. This includes, but is not limited to, services such as Business Listings Management, Search Engine Optimization (SEO), Social Media Editing, Web Development, and Search Engine Marketing (SEM). In these Terms, “Service” and “Services” refer to any and all of the products and services we offer.
Before ordering our Services, you will need to accept these Terms. If you do not agree to these Terms, you will not be able to purchase any Services from us. For your future reference, it is advised that you print a copy of these Terms or save them on your computer.
Astra Marketing LLC specializes in providing a comprehensive array of digital marketing services designed to enhance and optimize your business's online presence. Our services are diverse and are tailored to meet the unique needs of each client, ensuring a personalized approach to digital marketing.
The services we offer include, but are not limited to:
Social Media Content Creation: We craft and manage engaging content across various social media platforms, ensuring that it aligns with your brand's voice and marketing objectives. Our expertise covers content strategy, creation, scheduling, monitoring, and analytics.
Search Engine Optimization (SEO): Our SEO services are designed to improve your website's visibility in search engine results pages (SERPs), driving organic traffic and enhancing online discoverability. This includes keyword research, on-page and off-page optimization, link-building strategies, and regular performance analysis.
Search Engine Marketing (SEM): We provide comprehensive SEM services, including pay-per-click (PPC) advertising campaigns on platforms such as Google Ads. Our approach involves campaign planning, ad creation, bid management, and continuous optimization for maximum ROI.
Website Development: Our team offers website development services, ensuring your website is not only visually appealing but also functional, user-friendly, and optimized for search engines. This service encompasses design, development, testing, and deployment, along with ongoing maintenance and support.
The specific details of the services to be provided, including the scope of work, deliverables, timelines, and any special conditions, will be outlined in a detailed service agreement tailored to each client's needs. This agreement will serve as the primary document defining our professional relationship and the expectations thereof.
Our commitment to our clients includes maintaining open and transparent communication, adhering to the highest industry standards, and delivering services that reflect the latest trends and best practices in digital marketing.
It is important to note that the effectiveness of our services can be influenced by various factors outside our control, such as market conditions, changes in search engine algorithms, and competitive activities. While we strive for excellence and effectiveness in our services, Astra Marketing LLC does not guarantee specific results or outcomes.
By engaging our services, you agree to provide necessary access, information, and cooperation required for the effective delivery of the services. This includes, but is not limited to, access to digital assets, company information, and relevant data crucial for the execution of our marketing strategies.
As a valued client of Astra Marketing LLC, your role is instrumental in the successful delivery of our services. To ensure the effectiveness and efficiency of our work, we require the following from you:
Accurate Information: You must provide us with accurate, complete, and up-to-date information as necessary for the effective execution of our services. This includes, but is not limited to, company details, contact information, business objectives, and any other relevant data.
Timely Cooperation: Your timely and responsive cooperation is crucial. This includes providing necessary approvals, feedback, and access to any required resources or information in a prompt manner.
Compliance with Laws: You agree to comply with all applicable local, state, federal, and international laws and regulations in your use of our services. This includes, but is not limited to, laws related to advertising, data protection, and intellectual property.
Content Responsibility: When providing content or material for use in your marketing campaigns (e.g., text, images, trademarks), you affirm that you hold the necessary rights and permissions for such use, and that the content does not infringe upon the rights of any third party or violate any laws.
Communication and Feedback: Regular communication and constructive feedback are essential. You agree to maintain open lines of communication and provide timely feedback as needed to facilitate the effective management of your marketing campaigns.
Financial Commitment: You agree to fulfill your financial commitments as per the agreed payment terms, including timely payments for the services rendered. This ensures uninterrupted service and resource allocation for your projects.
Respect for Intellectual Property: You acknowledge that any strategies, methodologies, and tools used by Astra Marketing LLC are proprietary and shall respect the intellectual property rights therein.
By agreeing to these obligations, you help create a foundation for a successful partnership, enabling us to deliver the highest quality digital marketing services tailored to your business needs.
We operate on a subscription basis. Detailed payment terms, including fees, billing cycles, and payment methods, will be specified in your service agreement. Late payments may incur additional charges or result in suspension of services.
Clients may cancel their subscription with Astra Marketing LLC at any time. For cancellation, please contact us with your account details. Upon cancellation, all services will cease, and we will not be liable for any subsequent effects of service termination.
Refund requests must be submitted within 90 days of payment and are subject to approval. Each request will be evaluated based on services rendered and costs incurred until the point of cancellation. The refund, if approved, will be adjusted to account for these factors. No refunds are available after 90 days from payment.
We recommend contacting us with any service concerns prior to cancellation. Our team is committed to resolving any issues and ensuring client satisfaction.
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In the event of a dispute, both parties agree to first attempt to resolve the issue informally. If resolution cannot be reached, disputes will be settled through arbitration or in a court of competent jurisdiction in the State of New Mexico.
To the fullest extent permitted by law, Astra Marketing LLC's liability in relation to the services provided under these Terms and Conditions shall be strictly limited. In no event shall Astra Marketing LLC, including its directors, employees, agents, affiliates, or service providers, be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the services provided, whether based in contract, tort (including negligence), strict liability, or any other legal theory.
Specifically, Astra Marketing LLC shall not be liable for:
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Any loss of profits, revenue, data, or business opportunities.
Damages or losses resulting from interruptions or downtime in our services.
Any content or information that is lost or unrecoverable due to technical failures or user errors.
Damages resulting from unauthorized access to, alteration of, or deletion of any content or information provided or received in connection with our services.
Any other indirect or unforeseeable losses or damages.
The total liability of Astra Marketing LLC, for any claim arising out of or relating to these Terms and Conditions or the services provided, regardless of the form of the action, is limited to the total amount paid by the client for the services provided under these Terms and Conditions during the six (6) months preceding the claim.
Clients acknowledge and agree that the limitations of liability set forth in this clause are fundamental elements of the basis of the bargain between Astra Marketing LLC and the client, and the pricing for services reflects this allocation of risk.
In jurisdictions where limitation of liability for consequential or incidental damages is not permitted, Astra Marketing LLC's liability is limited to the maximum extent permitted by law.
The Terms and Conditions set forth in this document, as well as any separate agreements or understandings regarding the Services provided by Astra Marketing LLC, shall be exclusively governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles.
In the event of any legal disputes arising from or related to the use of our Services or these Terms and Conditions, both parties agree to submit to the jurisdiction of the state and federal courts located in the State of New Mexico. By accepting these Terms, you waive any objections to such jurisdiction and venue, including but not limited to objections based on inconvenient forum.
This governing law provision is intended to provide certainty and predictability regarding the legal framework that applies to our Service agreements. It ensures that both Astra Marketing LLC and our clients understand the legal basis upon which services are provided and disputes, if any, will be resolved.
Clients of Astra Marketing LLC are expected to comply with all applicable laws and regulations in the jurisdiction where they operate, in addition to adhering to the laws of the State of New Mexico as they pertain to these Terms and Conditions.
The Company reserves the right to amend these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the new terms.
For any questions regarding these Terms and Conditions, please contact us at firstname.lastname@example.org
8206 Louisiana Blvd NE, STA A 2319,
Albuquerque, NM 87113